Recordia llc full#
Recordia llc software#

The way a company’s employees interact with customers is very important. All interactions with a customer can be accessed to accurately analyze details about an order or contact, for example, or to comply with personal data protection regulations such as GDPR, all from a single platform.

Recordia llc software#

Recordia Call Recording software captures, encrypts and archives all calls and other interactions such as emails, SMS, faxes, video conferences, face-to-face, among others. Facilitate and centralize day-to-day work

On the other hand, call recording is beneficial in detecting areas of processes that are not working or have inefficiencies, as well as possible product improvements to better suit the needs of customers.

This will help create plans for agents that include communication or product training to improve their customer service skills. Thanks to call recording, a Quality Manager can listen to interactions between their employees and customers in order to identify key areas where employees need improvement. What are the benefits of Recordia Call Recording? Quality Assurance The Recordia Telephony System (RTS) is Recordia cloud PBX system, and thanks to it that you can make and receive calls on any mobile device, IP phone or softphone client, allowing you to consult all conversations made through cell phones in a safe environment and without complex or sophisticated integrations. With Recordia, call recording is simple, by deploying it on your own PBX infrastructure, such as Oracle, Cisco, Alcatel, Avaya, Asterisk, BroadSoft or Unify, easily and quickly or through its RTS. Recordia not only records phone conversations, but also captures all omnichannel interactions across the company, whether they are calls, SMS, emails, faxes, video calls via MS Teams or 1-to-1 meetings. Recordia is a high-tech cloud solution that allows you to record conversations in a digital audio file format, allowing you to store, playback, share and exploit those call recordings.

The purpose of many companies is to store consents and call records of great legal and ethical importance in a secure and scalable environment for a certain period. Technological solutions such as Recordia allow you to perform these call recordings in a safe and responsible way, complying with international data protection regulations. However, Recordia Call Recording goes beyond that.

Recordia llc full#

Call recording is essential in some companies to comply with international data protection regulations and to achieve full ethical and regulatory compliance.